Coeur d'Alene Auto Repair

This was my first time visiting Silverlake Automotive for an oil change. I had received a coupon for an oil change and thought I'd try them. When it was realized that my vehicle required full synthetic oil, which was more expensive, they first checked with me to make sure that was okay instead of doing the work first and surprising me with a higher bill than expected later. The waiting room was nice, and although I didn't need it, they had complementary coffee, tea, water and sodas available. There was a steady stream of customer coming in and out. The folks at the front desk were extremely helpful, friendly and patient with each one. I was really impressed and while they apologized numerous times for the wait (about 1hr from arrival to exit), I actually was reassured that so many trust them to service their vehicles. When my oil change was finished, they went over the results and even warned me of upcoming general maintenance that I'll want to be aware of even though that maintenance is about 25k miles in the future. They definitely seemed to put their customers first. I'll come back definitely.

This was my first time visiting Silverlake Automotive for an oil change. I had received a coupon for an oil change and thought I'd try them. When it was realized that my vehicle required full synthetic oil, which was more expensive, they first checked with me to make sure that was okay instead of doing the work first and surprising me with a higher bill than expected. The waiting room was nice, and although I didn't need it, they had complementary coffee, tea, water and sodas available. There was a steady stream of customer coming in and out. The folks at the front desk were extremely helpful, friendly and patient with each one. I was really impressed and while the apologized numerous times for the wait (about 1hr from arrival to exit), I actually was reassured that so many trust them to service their vehicles. When my oil change was finished, they went over the results and even warned me of upcoming general maintenance that I'll want to be aware of....that maintenance is about 25k miles in the future. They definitely seemed to put their customers first. I'll come back definitely.

These guys were amazing! We were 1500 miles from home in a European car that suddenly wouldn't start. Not only were the accommodating but they made arrangements for the rental car, towing and were incredibly up front with the repair cost and got it done in one day. You can't do any better than that. Thank you Eric!

Great.....

you are a great place to bring your vehical in for service and repairs

Very friendly and helpful. Performed a thorough check on my vehicle and offered suggestions without being pushy. Very fair charges for their service. Will go there again for my vehicle service needs.

Professional and reliable as usual! Its not fun when you have to spend money on a vehicle but it certainly lessens the pain dealing with Silverlake. Thanks!

I have been taking my cars to Silverlake Automotive since November 2017. The service and treatment I've received during each visit has been nothing short of top drawer in every way.

I was traveling through Coeur d Alene Idaho on a business trip through crazy storms and bad weather. Stressed already, my car started making noises that I knew was not good. I landed at my hotel where the Front Desk referred me to SilverLake Automotive/Fred. I called and they said bring it right in- knowing I was traveling and didn't have much time- they looked at my car that day. By the end of my business day I had a diagnosis and options. The ride from my hotel to my car the next day was service beyond expectations! Fred and Eric were kind, knowledgeable, courteous and professional. I will not only use them if needed when I'm in the area, but I will refer them! Thank you so much Fred and Eric!

They were very through and explained my options in great detail. My car is brand new and was way cheaper than buying a brand new one. Thanks again.