At one point I would have given this place a five-star review but after returning for a recent repair job I have to change my mind. I don't think I will be returning. I was charged a great deal of money for a repair and I spent $2,020 under the impression that it was the cost of the repair itself and only the repair plus parts and service including an oil change. The repair job that I needed was replacing my O2 pump and a few other replacements. I actually never agreed to getting my car aligned and I was charged for that and I also never agreed to get one of my wheel nuts replaced and I was charged but that as well. I feel like they conned me out of my money. I am a student who is not making very much and just basically gave away half of my savings to this company to do a job that admittingly they did very well but I was misled and ended up paying more than I actually needed to. They definitely would have done me a great favor had they not gone ahead and done an adjustment that I didn't ask for. I knew that the repair job was going to be expensive but for me every little bit counts right now and they should not have tacked on some additional repairs that I didn't explicitly approve of. I wish I had not signed that paper and had noticed that they charged an alignment before I had signed because I would have disputed the charge. The repair job was done great but I'm just really dissatisfied with them squeezing that extra little bit of money out of someone who has almost nothing to their name. As if the original amount I would have already been paying wasn't already enough. Please, in the future be more honest and explicit with your customers and tell them everything you intend to charge them for so they can tell you whether or not they can afford certain repairs or services.
Customer feedback is important to us, so we appreciate you taking the time to bring this issue to our attention. We want to extend a sincere apology for your most recent visit as it did not live up to your expectations and is never our intention to have a customer leaving unhappy. We do appreciate your feedback, so that we may address the issue in hopes of coming to a more positive resolution on your end. It saddened us to see your frustrations and we were hoping to speak with you more in-depth about your visit. If you feel so inclined, please give us a call back as we would like to address your situation and make things right. Have a great day, Makko, and we hope to hear from you!
- Silverlake Automotive
